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    Terms and Conditions



    Pricing and VAT

    • All prices are in GB pounds (£) and exclude postage and packing. The exchange rate to your local currency will be determined by your credit card company.
    • The VAT-exclusive price shown will be applied to deliveries outside the European Union. The price to be paid will be determined automatically at the checkout.
      No VAT is payable for deliveries to the Channel Islands.
    • Prices displayed apply to online purchases only - they do not apply to other methods of mail-order.

    Postage and Packing (updated April 2014)

    • UK First class postage at £1.00
    • Postage to the Europe is £2.50 for the first item and £1.00 for each additional item
    • Postage outside Europe is £3.50 for the first item and £1.50 for each additional item
    • A multi-disc pack counts as one item.

    Despatch

    •  Items in stock will normally be despatched within  48 hours. An order of multiple items where one is out of stock will normally be shipped separately but you will be charged only for the postage on the whole order.
    •  If for reasons beyond our control we are unable to meet our despatch targets we will do our best to keep you informed of delays by email whenever possible. If you have any queries regarding delays please email us at info@regentrecords.com

    Delivery

    • All normal UK and Channel Islands orders are shipped by First Class post.
    • International orders are shipped Airmail. We may sometimes divide large orders into separate packages in order to keep costs down and speed up delivery times.
    •  At our discretion large or expensive items may be shipped by courier.

    Estimated delivery times are:

    • UK destinations: 1-3 days
    • EU destinations: 3-6 days
    • Non EU destinations: 3-15 days

     

    Replacement for items lost by delivery services will be handled on an individual basis. If an item has not been received after a reasonable time has passed we will replace it at our cost. You will never be expected to pay for something you have not received.
     
    In the unlikely event that we are unable to fulfil all or part of your order, we will notify you by e-mail and credit your account with the full amount charged.

    Full refunds will be made in the event that a product, which must be returned to us, is received in an unsatisfactory condition.

    Regent Records | PO Box 528 | Wolverhampton | WV3 9YW      Tel. 01902 424377 | Fax. 01902 717661

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